Security Guide
The Internet is a great environment for finding good offerings such as optimalprint.com However, the Internet, such as the rest of our life, is not entirely risk-free.
Things you need to know about staying secure and protecting yourself.
Press on the links below to read our chapters on security:
- Credit card data over the phone or in e-mail
- Keep your password safe
- E-mail and password
- Tips to Increase Security on your Computer
- Secure payment
Credit card data over the phone or in e-mail
Do not reply to e-mails that request your credit card details, password or other data. Optimalprint will never request such data by e-mail. For payments, you use your credit cards but we do not store any data from your credit card anywhere. If you request information about shipment we may request your order ID but not your credit card data or password. Never respond to anyone from optimalprint requesting either your credit card number or password.
Please help us and other users by reporting any illegal resellers or parties misrepresenting themselves as optimalprint by sending an email to
Keep your password safe
The password you selected when registering at optimalprint can be changed at any time under My Account. Here are some tips for picking a good password:
- Pick a password that is easy for you to remember but difficult for others to guess
- Don't use the name of your dog, children or any other data that others might know about you
- Change your password regularly; we recommend once every few months
- Do not write your password down anywhere
- Do not tell your password to anyone, including optimalprint staff
- If you are using a shared/public computer, for example in an Internet cafe, always Sign out after visiting optimalprint
E-mail and password
1. Forgot your password and need a new one?
Enter the e-mail address used when you registered an optimalprint account, and we will generate you a new password
2. Has your registered e-mail address changed?
If your e-mail address has changed, go in under My Account and then "Edit personal Information"
3. Change your password online
You can also change your password on your optimalprint account. We recommend you change your password once every few months
4. Forgot both your password and your e-mail address?
We cannot help you and you need to register for a new account
Tips to Increase Security on your Computer
Harmful viruses and Trojan horses may damage your computer and collect your private data, regardless of whether you are using optimalprint or not. By following these tips, you can avoid trouble
- Do not open e-mail attachments from unknown people, or suspicious-looking attachments even from people you know. Most viruses these days come in the form of e-mail attachments. When in doubt, always contact the sender to confirm the e-mail is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight
- Always use an up-to-date anti-virus program to check the files you receive from other people even if you know the sender. Keep it running at all times
- Use a personal firewall. Enable the firewall in your network router or cable modem
- If you are using Windows, visit Windows Update to download security updates to your computer
Secure payment
We know that many people are, with all rights, worried about paying with their credit card online on the Internet. We understand, and respect this
Optimalprint.com has chosen the most secure payment solution we could find. Our solution is handled by DIBS. DIBS is Serving more than 4.000 clients in 17 countries and the leading Scandinavian payment service provider.Your credit card information is not stored anywhere on optimalprint.com's systems, but is being transferred encrypted and in a secure manner to DIBS who handles all information for us.
We have the following certificates: 3D secure, Verified by VISA and Mastercard Verified.
We accept VISA, Mastercard/Eurocard, Diners and American Express. You should always compare your bank and credit card records with your receipts.
